Refund policy
Last updated: 12 October 2026
Tevium is a media player, and paid licences unlock features rather than a physical product. The plan and payment terms shown when you purchase describe your licence.
When you can get a refund
If a paid feature does not work as described and we cannot resolve it within a reasonable time, contact us and we will refund your purchase. Any applicable statutory remedy remains available; it is not dependent on our discretion.
How to request a refund
Email support@tevium.tv with your account email and the purchase details. We aim to respond within a few business days.
What is not refunded
We do not refund purchases simply because you changed your mind after the feature has been working, or because a third-party IPTV provider or addon you use became unavailable. Those services are outside our control.
Statutory rights
This policy does not limit any statutory rights you may have under your local consumer law.